Articles
See how we approach challenges and create opportunities day-to-day.
Do you always know when you have a repeat guest?
Do you always know when you have a repeat guest?
2 min read
How Independent Hotels and Short-Term Rental Operators Can Increase Sales and Reduce Commission Costs
Large hotel companies have something most independent operators don't: dedicated teams for revenue management, marketing, customer lifecycle management, and sales.
3 min read
Is GTM taking over Revenue Management?
In the STR world, the term “hands-on” takes on a whole new meaning.
2 min read
Three Things I Like About Hospitality CDPs
When a returning guest is about to arrive, we usually have a good idea of what to expect. Most of us are creatures of habit, and our guests are no different.
1 min read
How to turn “indirect” communication into revenue
Some time ago I noticed something peculiar happening. We would ask guests if they had any comments about their stay as they were checking out via chat, and most of the time the answers were pretty standard. Later, when I saw an occasional constructive criticism online, I would go back and review the customer conversation. I would wonder why they decided not to tell us how they were really feeling.
1 min read
